Do you offer 24/7 service?
Yes!Utilities and Parking Garages cannot afford to have down time or non-working gates, so we are available 24/7 to keep them up and running. Emergency rates apply.
Will the new telephone entry system work with my existing gate operators?
Most likely yes. We will verify compatibility before proposing a solution.
Will the new access control card reader utilize my existing locks?
Customers often don't know if a new access or telephone entry system will work with (interface or connect to) their current locks or gate operators. We know it is not a problem but they are often concerned with compatibility between new products and existing.
Do you offer service contracts?
We have various levels of service agreements available, which are detailed here (http://www.fdc.com/service-repair/service-plans.html). Service contracts are also available at a discounted rate on new FDC installations. Ask your sales representative.
Will you service my equipment without a service contract in place?
You can schedule a service call at any time online http://www.fdc.com/request-service.html or by calling 800-321-6487 (works in Florida only, we only service Florida).